HighTide IT Privacy Policy for SMS Communication

Last Updated: 11/1/2024

HighTide IT ("we," "our," "us") respects your privacy and is committed to protecting it. This policy explains how we collect, use, and protect information collected through our SMS communication services. By engaging with our SMS service, you agree to the terms of this Privacy Policy.

Information We Collect

When you interact with HighTide IT via SMS, we may collect certain information:

  • Contact Information: Your phone number, which we use to deliver messages and notifications.

  • Message Content: Content of messages exchanged, primarily used for customer support, service notifications, and two-factor authentication (2FA).

How We Use Your Information

We use the information collected to:

  • Communicate service updates, alerts, and support information directly to our clients.

  • Provide two-factor authentication (2FA) for security purposes, helping protect your account with us.

  • Enhance our service offerings and improve our customer support.

Information Sharing

HighTide IT does not sell or share your information with third parties for marketing purposes. We may share information only when necessary to:

  • Deliver SMS messages via our service providers and carriers.

  • Comply with legal obligations or respond to legal requests.

Opting Out

To stop receiving SMS messages from HighTide IT, you may reply with “STOP” to any of our messages. Upon receiving your opt-out request, we will unsubscribe you from further SMS communications (except for messages required by law or related to security, such as 2FA).

Data Retention and Security

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy. HighTide IT implements reasonable security measures to protect against unauthorized access, use, or disclosure of information.

Your Rights

You may contact us at any time to:

  • Access, modify, or delete your personal information.

  • Ask questions or make requests related to our privacy practices.

Contact Us

For any questions or requests regarding this Privacy Policy, please contact us:

  • Email: info@hightideit.com

HighTide IT reserves the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting to our website.